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The following exchange/return policy applies only to physical merchandise purchased at the Flatpicker Hangout store.
Players Union membership donations are non-refundable, although Players Union shirts may be exchanged per the guidelines below.
Exchanges
If you need to exchange your merchandise (for instance, if you need a different size) you may mail it back to us along with $3US per item to cover shipping within the US and Canada ($8US per item for all other International orders), and a note explaining what size you would like. Merchandise must be clean, undamaged, and unlaundered.
If the merchandise you receive from us is flawed (such as a stain, misprint, or torn cloth) we will send you replacement merchandise as soon as we receive visual proof. You may supply this proof by emailing a photo of the flawed merchandise to eric@flatpickerhangout.com or by mailing the flawed merchandise to us at:
Hangout Network
PO Box 85
Kelseyville, CA 95451
Returns
We do not allow returns on merchandise, but are happy to do an exchange--see above for details.
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